Mario Dottori is quoted in Stephanie Overby’s recent CIO.com article discussing 8 Tips to Deal With Liability When Outsourcing to Multiple IT Vendors.
“In theory, a multi-provider service delivery environment should not create additional complexities in terms of liability. The contracts — entered into separately between the customer and each supplier — should, if well constructed, clearly delineate the liabilities between the parties,” says Mario Dottori, leader of the global sourcing practice in Pillsbury’s Washington, D.C. office.
One tip offered is to create operation level agreements, “OLAs state how particular parties involved in the process of delivering IT services will interact with each other in order to maintain performance, and can help all parties ‘see the forest for the trees,’ says Dottori. ‘These arrangements offer the opportunity for enhanced visibility of the service regime as a whole and helps to reduce — or better arm the parties with solutions for — missed hand-offs and finger pointing.’ One caveat: Most providers will not agree to take on additional liability in OLAs. But such an agreement can be an effective preventative measure.”