On 24 June, the UK’s National Outsourcing Association hosted its annual symposium in London. This is one of the best attended and most prestigious sourcing industry events in the UK, and is well attended by suppliers, customers and advisors.
Pillsbury sponsored this year’s event, and hosted a breakout session on transition and change in outsourcing, chaired by Aaron Oser, Mike Pierides and Tim Wright. Guest speaker was Andrew Cubitt, Senior Commercial Lead at Transport for London. The session focused on how customers’ and suppliers’ priorities during a transition programme can often conflict in respect of the key matters of scope, pricing and performance, and the challenges that arise from such conflict. Working in break-outs with the attendees, the Pillsbury team identified several key recurring themes such as relationship breakdowns exacerbated by poor governance and challenges in balancing incentivisation with punishment.
More information about the event, including the slides prepared by the Pillsbury team for the transition session and the materials prepared by the other symposium speakers on topics such as robotics and digitalisation, can be found via this link: http://www.noa.co.uk/event/noa-symposium-2015/.